Refund Policy
Digital Products
Final Sale:
Due to the nature of digital licenses, all sales are final and non-refundable. Once a digital license has been delivered, it is considered used, and no refunds can be issued. We encourage you to carefully review product descriptions, system requirements, and compatibility before making a purchase to ensure that the product meets your needs.
Non-Refundable Items Include:
- Digital licenses
- Downloadable software
- Activation keys
Pre-Purchase Considerations:
- Product Details: Ensure you have read and understood the product details provided on our website.
- System Requirements: Verify that your system meets the minimum requirements for the product.
- Compatibility: Confirm that the digital license is compatible with your existing software and hardware.
Exceptions
While our general policy is not to provide refunds, we understand that certain situations may warrant an exception. Refunds may be considered under the following circumstances:
1. Duplicate Purchases:
If you accidentally purchased the same digital license more than once, we will review your case and may offer a refund for the duplicate transaction. Please contact our support team with your order details.
2. System Errors:
If there was a system error during the purchase process that resulted in an incorrect or failed transaction, please reach out to our support team. We will investigate the issue and provide a resolution, which may include a refund if applicable.
3. Defective Products:
In rare cases where a digital license or activation key is found to be defective or non-functional upon delivery, please contact us immediately. We will verify the issue and provide a replacement or refund as appropriate.
How to Request a Refund: To request a refund under the exceptional circumstances mentioned above, please follow these steps:
- Contact Support: Email our support team at [support email] with your order details, including the order number, purchase date, and a description of the issue.
- Review Process: Our support team will review your request and may ask for additional information or documentation to verify the claim.
- Resolution: We aim to resolve all refund requests within 5-7 business days. Approved refunds will be processed back to the original payment method used for the purchase.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our support team at [email protected].
We are here to help!